FAQ  

At Silverstone Schools Parking (SSP) we are all volunteers juggling work, home, family and school! If you need to contact us about our GP parking please email silverstoneschoolsparking@hotmail.com. We promise to reply as quickly as we can! Please find below answers to some of the FAQ’s we normally receive: 

 

Access to and from our car parks 

 

Are there directions to your car parks? 

  • We've a set of comprehensive directions from the M1 / A5 (Towcester) or M40 (Banbury) that will help you avoid the race traffic and our amazing volunteers will make sure there are ample Silverstone School Parking signs for you to follow along the routes. 

  • Our car park volunteers will be able to offer you help and advice on departure routes, please ask them any questions you may have after you've parked. 

  • All information relating to your booking (including directions) will be contained in your confirmation email which you will receive after payment. If you do not receive this email, please email silverstoneschoolsparking@hotmail.com 

  • You can also find all carpark directions in the ‘Parking zones’ section of our website. 

 

Can you give me a postcode for the car park? 

  • We don’t issue postcodes for our car parks as the circuit impose a 1-way system around the circuit which affects the A43 and A413. If you inadvertently get stuck in the 1-way system, you will not be able to easily get back to Silverstone village. 

  • Please follow our directions and route signage. 

 

How far from the circuit are your car parks? 

  • All our carparks are between 25- and 35-minutes leisurely stroll from the circuits pedestrian access points (Winterhills and main circuit entrances) 

  • All walking routes are fairly flat and paved and are obviously quicker if you have bicycles and scooters! 

  • Our volunteers will be able to give the quickest route to the circuit on the day. 

 

Car park: facilities and operations  

 

What are your car park opening times? 

  • Our car parks open approximately 1 hour before the Circuit gates open and will be manned until 2 hours before the main timetabled F1 attraction. In 2022 our opening times were: 

Friday 07:00am – 12:00pm 

Saturday 06:00am – 13:00pm 

Sunday 05:30am – 13:00pm 

  • Car park opening times will be confirmed 1 month before the event and will be based on the published Silverstone Circuit timetable. 

 

What are your car park closing times? 

  • Our car parks are open until late evening - please be respectful of residents when leaving the car parks. In 2022 our closing times were: 

Friday 23:00pm 

Saturday 23:00pm (exc The School at 22:00pm) 

Sunday 22:00pm (exc The School at 21:00pm) 

  • Closing times will be confirmed 1 month before the event and will be based on the published Silverstone Circuit timetable.  

 

Do you allow camping or overnight parking? 

  • Overnight parking is not available at the request of our landlords; please respect this.  

  • Camping is not permitted at any of our car parks. 

 

Do you have any facilities available for customer use? 

  • We have portaloos available for the use of our customers and volunteers during the sessions our car parks are manned. 

  • We also have catering vans at each car park – please see car park details and our sales platform for up to date food and drink offers.  

 

Do you have any paved or hardstanding parking: 

  • We have a small number of paved parking spaces available at The School site. If you require hard standing parking, please email silverstoneschoolsparking@hotmail.com prior to booking. 

  • All other spaces at The School and our other sites have parking on firm grass only. 

 

I don’t know my car registration at time of booking / My car details have changed. 

  • We appreciate some customers may not have confirmed car details at the time of booking (i.e. rental cars). If so, please enter ‘unknown’ for car make and registration details. Please email silverstoneschoolsparking@hotmail.com as soon as the details are known. 

 

Pedestrian and volunteer safety 

  • To help you identify SSP volunteers they will all be wearing lanyards and hi-viz vests. If you require any medical attention please make yourself known to a volunteer. 

  • Obviously, our car parks can get a little busy at times, please help us keep everyone safe by following volunteer directions and pedestrian signs. 

  • Please refrain from smoking on any of our sites and please place any litter in the bins provided. 

 

Pricing and availability. 

 

Can we turn up on the day and park? 

  • We cannot guarantee that spaces will be available for on the day parking. To guarantee you can park please book online. 

 

Will the current prices still apply at a later date? 

  • All prices are subject to change without notice. 

  • All prices are exclusive of booking fees. 

  • Our heavily discounted Early Bird tickets are limited in number – when they’re gone, they're gone! 

 

Your website is showing no parking availability! 

  • Silverstone is a small village and we are always working with local landowners to try and secure the maximum number of car park spaces. 

  • Additional spaces will be released if they become available and we always release returned tickets immediately for re-sale. 

 

 

Refunds 

 

I can no longer attend the GP, how do I get a refund? 

  • If you are no longer able to attend the Grand Prix you must inform Silverstone Schools Parking (SSP) via silverstoneschoolsparking@hotmail.com to be eligible for a refund 

  • All refund requests made by 7 days prior to the event start date will be processed within 3 working days of receipt of email.  

SSP will confirm your refund request via email. 

Your tickets will be voided. 

You will be offered either a refund via paypal of 100% of the ticket sales value or a credit for the following years GP. 

  • All refund requests made within 7 days and 48 hours of the event start date will be processed within 5 working days of receipt of email.  

SSP will confirm your refund request via email. 

Your tickets will be voided. 

You will be offered either a refund via paypal of 90% ticket sales value (admin fees) or a credit for the following years GP. 

  • All refund requests made within 48 hours of the event start date will be processed within 5 working days of receipt of email 

SSP will confirm your refund request via email. 

Your tickets will be voided. 

You will be offered either a refund via paypal of 75% ticket sales value (admin fees) or a credit for the following years GP. 

  • All refund requests made after the event start date will be processed within 5 working days of receipt of email. 

SSP will confirm your refund request via email. 

Your tickets will be voided. 

You will be offered a 50% credit for the following years GP. 

  • Please be advised: 

Our event start date is clearly stated on the sales platform, it is not the date of the ticket you have purchased.. 

Booking fees and donations are non-refundable. 

 

Please see  examples below for refunds based on a £30.00 ticket purchased in 2022. 

 

Event start date & time  FRIDAY 1ST JULY 2022 09:00 am  

 

Refund request date  : On or before 24th June 2022  

£30.00 refund via PayPal or credit for 2023 GP  

Refund request date: 25th – 29th June 2022 

£27.00 refund via PayPal or credit for 2023 GP  

 

Refund request date: 30th June 2022 

£22.50 refund via PayPal or credit for 2023 GP  

 

Refund request date: 1st July onwards

£15.00 credit for 2023 GP  

During the booking process you will be made aware of our ticket sales T&C’s, these are also listed below: 

  • In the unlikely event of the Grand Prix being cancelled (no longer taking place in this calendar year) refunds or credit vouchers will be completed by the original event date. 

  • In the unlikely event of the Grand Prix being rearranged (to a new date in the same calendar year) we will automatically transfer your booking to the new date. You will not receive any further information from us unless we are unable to accommodate the booking; in this instance we will offer a refund and notify you via email. 

  • For details of our refund policy please refer to the FAQ section of our website. Our refund policy will also be stated in the confirmation email you’ll receive after booking. 

  • All booking fees and donations are non-refundable. 

  • Tickets are non-transferable. If you do need to change your registration number, please contact us in advance as we reserve the right to refuse entry to any unknown vehicles without a printed / digital ticket or driver identification.  

  • We want everyone to have a fun weekend! That includes your fellow GP visitors and our volunteers. You can expect a friendly and professional service from our volunteers; in return we ask for the same. We’re sorry but if anyone in your party is abusive or disruptive then your party will not be parking with us.  

All SSP volunteers will be wearing lanyards and hi-viz vests.  

If you require any medical attention please make yourself known to a volunteer. 

Obviously, our car parks can get a little busy at times, please help us keep everyone safe by following volunteer directions and pedestrian signs. 

Please refrain from smoking on any of our sites and please place any litter in the bins provided. 

  • Our car parks are used at your own risk. Silverstone Schools Parking will not accept responsibility for any accidents, damage or loss.